LAMBERT, S. C.; ARENAS, A. E.; MILES, A. J. A framework for experience management in public organisations. Revista Colombiana de Computación, [S. l.], v. 6, n. 2, p. 1–21, 2005. Disponível em: https://revistas.unab.edu.co/index.php/rcc/article/view/1060. Acesso em: 20 abr. 2024.