LAMBERT, Simon C.; ARENAS, Alvaro Enrique; MILES, Alistair J. A framework for experience management in public organisations. Revista Colombiana de Computación, [S. l.], v. 6, n. 2, p. 1–21, 2005. Disponível em: https://revistas.unab.edu.co/rcc/article/view/1060. Acesso em: 4 ago. 2026.